• Home
  • Return & Refund

Return & Refund

Thank you for shopping at The Nelco. We appreciate your business and want to ensure you have a transparent experience with your purchases. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

  • Customers can initiate a return request within 7 days from the date of delivery.

  • Requests made after this 7-day period will unfortunately not be eligible for a return or exchange.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item is unused, unwashed, and in the same condition that you received it.

  • The product must be in its original packaging with all tags, labels, and barcodes intact.

  • You have the receipt, invoice, or proof of purchase.

3. Non-Returnable Items

Certain types of goods cannot be returned due to hygiene and safety standards:

  • Perishable goods or food items.

  • Personal care items, innerwear, or cosmetics.

  • Customized or personalized products made specifically to order.

  • Items purchased during specific clearance or final flash sales.

4. The Return Process & Reverse Shipping

  • To initiate a return, please contact our support team during our active calling hours.

  • Once your return request is approved, we will arrange a reverse pickup through our logistics partners.

  • If reverse pickup is not available in your pin code, you may be requested to self-ship the item back to our warehouse. Shipping costs for self-shipped items are non-refundable unless the product delivered was damaged or incorrect.

5. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

  • We highly recommend recording an unboxing video when opening your package, as it serves as vital proof to expedite your replacement or refund claim.

6. Refunds

  • Once we receive your returned item at our warehouse, it will undergo a quality inspection.

  • We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment (or provide store credit/bank transfer for Cash on Delivery orders).

  • Refunds typically take 5 to 7 business days to reflect in your account, depending on your card issuer or banking partner's policies.

7. Customer Support Contact Information

For any assistance regarding cancellations, returns, or refunds, please reach out to us:

  • Phone Support: +91 7632927800

  • Active Support Hours: 2:00 PM – 8:00 PM (Monday to Saturday)