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Privacy Policy

At The Nelco, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Nelco and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including your name, email address, phone number, shipping address, and billing information.

  • Log Data: Like many other websites, The Nelco follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and services.

  • Process your orders, manage deliveries, and handle returns.

  • Improve, personalize, and expand our website experience.

  • Understand and analyze how you use our website.

  • Develop new products, services, features, and functionality.

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

  • Send you text messages or emails regarding order status and verification.

  • Find and prevent fraud.

3. Cookies and Web Beacons

The Nelco uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

4. Third-Party Privacy Policies

The Nelco's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers or payment gateways for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. The Nelco does not knowingly collect any Personal Identifiable Information from children under the age of 13.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact our customer support team:

  • Phone Support: +91 7632927800

  • Calling Hours: 2:00 PM – 8:00 PM (Monday to Saturday)